FAQs

When can I expect my delivery to arrive?

  • Order Cut-off: We process orders placed before 17:00 (GMT) on the same business day.

  • Processing time: Please allow 1–3 business days (Monday to Friday) for handling.

  • Transit time: Once shipped, delivery within the UK typically takes 8–11 business days (Monday to Friday).

Is there a cost for shipping? Yes, we are pleased to provide free shipping on every order delivered within the United Kingdom.

How do I monitor the status of my package? As soon as your items are dispatched, we will email you a tracking number. You can also view your shipment’s progress directly on our "Track Your Order" page.

Which payment options do you support? Ellamae Boutique provides a variety of secure checkout methods, including:

  • Apple Pay, and Google Pay

  • Shop Pay, Maestro, Mastercard, and Visa

Can I cancel my order once it has been placed? Because we aim to process orders quickly, cancellations are not possible once an order is confirmed. We recommend double-checking your details thoroughly before finalizing your purchase.

Do you offer item exchanges? We do not facilitate direct exchanges. If you need a different size or a new style, simply return your original item within 30 days and place a fresh order through our store.

How long does the refund process take? After we receive and inspect your returned items, your refund will be processed back to your original payment method within 30 days.

How do I get in touch with your team? For any further questions, you can reach out via the form on our Contact page or by sending an email directly to info@ellamae-boutique.com.

Contact & Business information:

For any questions regarding returns or refunds, please contact info@ellamae-boutique.com.

  • Website name: Ellamae Boutique

  • Company name: akzu

  • Address: Niasstraat 315, 1095 SH, Amsterdam, Netherlands

  • Email: info@ellamae-boutique.com

  • Phone number: +447782276209

  • KVK (NL Chamber of Commerce): 86337785

  • VAT: NL003856692B34

  • Customer service: Available Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT)

  • Response time: Customer service responds within 24 hours on business days

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